Returns & Exchanges

At Saya, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day window for returns on all eligible products. If your selection isn't the perfect fit for your skin, our seamless return process ensures a hassle-free resolution.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully pack the items in their original packaging, ensuring all safety seals are intact, and include the provided packing slip.

3

Attach Shipping Label

Download and print the prepaid shipping label from your email and securely affix it to the outside of your return parcel.

4

Receive Your Refund

Once our warehouse receives and inspects your items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing